Services

For detailed information regarding our services, you can download our complete Company Profile from the bottom of this page.

• IT Services

  With our IT Services, we provide businesses with the highest level of support. IT Services include Infrastructure Management, Hardware Management, Network Solutions and Web & Software Solutions.

  
  Infrastructure Management

  • Remote Help Desk
    Qureshi Tech's Remote Help Desk provides organizations with a single point of contact for all end user issues.
    Organizations will receive consistent guidance and advice in addition to dependable restoration of regular services. Users can access the Help Desk by phone, e-mail or the web. Qureshi Tech live support technicians provide technical support.
  • Remote Assist
    For incidents that cannot be resolved by remote Help Desk contact, our Remote Assist capability reduces both the time to resolve a request and the frequency of site support dispatches.
    Typically, in response to a request for assistance using our Remote Assist service, a specially trained Qureshi Tech Help Desk technician gains end user's permission to take virtual control of the user's desktop. This allows the technician to perform a hands-on investigation and resolution. This service includes capabilities such as configuration changes, file updates, driver updates and software reinstallation.
    Remote Assist services are stringently managed according to Qureshi Tech Security best practices and standards.
  • On-Site Support
    Incidents that cannot be resolved remotely require assistance at the user's site. While the goal is to ensure this happens as seldom as possible, Qureshi Tech On-Site Support provides on-site assistance when it is necessary to address these infrequent events.

  • Hardware Management

    Choosing the correct hardware and hardware maintenance service provider for your organization's IT equipment is an important step in providing a sound business continuity program.
    Whether your organization's infrastructure is homogeneous or heterogeneous, Qureshi Technologies can help you in getting best hardware for your organization to streamline your maintenance contract complexities to reduce your cost and your valuable personnel resources.

  	Platinum	Gold	Basic
  Access to Technical Support	24/7	Business Hours	On Demand
  Technical Support	Dedicated Resource at Customer's Premises	On-Demand Resolution through shared technical support team	On-Demand Resolution through shared technical support team
  Major Fixes, Updates And Drivers	Yes	Yes
  Access to Inventory	Critical Parts inventory maintained at Customers Premises	Inventory Maintained Off-Site at Qureshi Tech Stores. *Customer can visit to check the inventory.	Inventory maintained Off-site, will be serviced through a shared inventory pool
  Documentation	Yes	Yes	Yes
  Customer Newsletter	Yes	Yes	Yes
  Site Visits	4 x Per Year	2 x Per Year	On Demand

  Network Solutions

  Every organization demands a reliable, available and highly secure IT environment. There should be no compromise in securing infrastructure network and services from external threats. Qureshi Technologies provides its customers with cost effective security solutions while achieving complete high availability and reliability for end-to-end design.

   

  Network Infrastructure

  We are specialist in designing network structure for you according to your needs. We can make a wired and wireless solution for you and we will advise you the best and most affordable solution.
  
  Security levels via Antivirus Software, Centralized Firewall, Policy-Managed Firewall, Secure Wireless Networking, Threat Management and Mitigation across client server edge are some of the advantages of solutions provided by Qureshi Tech.

  Web & Software Development

  Our mission is to always provide innovative and cost-effective software solutions that address your business goals and enhance productivity and performance. And we are not talking about some readymade off-the-shelf one-size-fits-all software products.

  We also understand the power of the Internet, and tailor-make dynamic web applications, aesthetic website designs and sit-up-and-take-notice web promotions that help take your business places.
  
  We provide web services to corporates, small and medium businesses, non-profit organizations, and even individuals who want their own personal website.

  
  
  Call Centre & Customer Service

  An organized customer service plan can be the one factor that keeps your business ahead of the competition. 24-7 Intouch offers a customer service call center solution that gives you access to a team of specially trained and managed group of agents, powered by industry-leading technology.

  Learn how 24-7 Intouch toll free customer service can bring success to your customer service strategy.

  Realize the many benefits of toll free customer service today:  

  • 1. Enhanced customer experience leading to greater satisfaction and loyalty
  • 2. Increased first call resolution and service efficiencies
  • 3. Low risk, reliable investment for professional service and technology
  • 4. Allocate saved time and resources to focus on business strategy and core competencies

  Call our Shared Services Sales Team at (+92) 345-4081168 to learn more about how to begin with our customer service solution.